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Our Privacy Policy

Last Updated: 19/9/2023

Welcome to Thief Droppers! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices regarding the collection, use and sharing of your personal information. By using our services, you agree to the terms of this Privacy Policy.

Data Collection

What information do we collect?

We collect various types of personal information including, but not limited to:
• Contact Information
• Business Information
• Technical Information
• User Account Information
• Payment Information
• Service Usage Information
• Communication Preferences
• Inquiry and Support Information
• Social Media Information
• Survey and Feedback Information
• Security and Compliance Information

How do we collect this information?

We use several methods to collect this information, including:
• Web Forms
• Cookies
• Google Analytics
• Sales Enablement
• Tools Direct Communication
• Social Media
• Public Sources
• Third-Party Data Providers

Why do we collect this information?

Each piece of information we collect serves a specific purpose, aimed at enhancing our services and ensuring the security and satisfaction of our clients. These purposes include:
• Service Improvement
• Personalization Marketing and Communication (with consent)
• Research and Development
• Security and Compliance
• Customer Support
• Analytics and Reporting

Data Usage

How do we use the collected information?

We use the collected information to improve our services, personalize your experience, communicate with you, conduct research and development, ensure security and compliance, support customers, and perform analytics and reporting.

Data Sharing and Disclosure

Do we share user data with third parties?

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:
• Service Providers
• Legal Authorities, when required by law
• During Business Transfers With Consent

How and where do we store user data?

Your data is stored in encrypted servers which may be On-Prem, hosted on a Co-Location, or Cloud Service Provider. We employ a comprehensive set of security measures, including encryption, vulnerability assessments, real-time monitoring, and regular training for our employees.

Data Storage and Security

How long do we retain your information?

We retain your personal information in accordance with PIPEDA guidelines and applicable US laws, only for as long as necessary to fulfill the purposes for which it was collected or as required for legal or business purposes.

User Rights and Choices

What rights do you have regarding your personal information?

You have the right to access, correct, or delete your personal information. You can also opt-out of data collection or use, especially for marketing purposes.

How can you exercise your rights?

Contact our Privacy Officer through the contact details provided on our website to manage your personal information.

Consent and Updates

How do we obtain consent?

We obtain consent through clear mechanisms, ensuring users are fully informed about the data being collected and how it will be used, in compliance with PIPEDA and relevant US laws.

How can you withdraw consent?

Contact our Privacy Officer via the contact details provided on our website.

How will we notify you of updates to the privacy policy?

Users will be notified through prominent notices on our website, email notifications, or other appropriate communication channels.

Specific Regulatory Compliance

We comply with relevant Canadian and U.S. privacy laws such as PIPEDA, CCPA, and COPPA. We have procedures in place to respond to requests or inquiries from regulatory bodies or data protection authorities.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 13. If we become aware of such collection, we will delete such information and comply with relevant child privacy laws.

Contact Information

For any questions, concerns, or complaints about your privacy, please contact us at management@thiefdroppers.com.

Changes to This Policy

ThiefDroppers may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes.

Your Acceptance of These Terms

By using our website and services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website or services. Your continued use following the posting of changes to this policy will be deemed your acceptance of those changes.